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Customer Care

We're 100% committed to customer satisfaction. Below you'll find contact information and answers to frequently asked questions. If you can't find an answer to your question or a solution, we'd love to hear from you. Contact our customer service department by email, live chat, or phone. We're here to help.

Shopping and Billing Questions

If you don’t find what you’re looking for in this list of frequently asked questions about shopping and billing, feel free to reach out to us directly.

Contact Center

Not all items may be eligible for discount with your promotional code; eligibility varies by style and brand and is subject to change at any time. Certain brands have elected not to participate in promotional offers; these include, but are not limited to: Barbour®, YETI®, Dubarry® of Ireland, Leatherman®, and Brackish. Promotional offers do expire and cannot be used towards prior purchases.

Retail pricing on items remain consistent across Orvis Retail Stores, Catalog and Website. On occasion, however, Orvis retail stores, website, and catalog may each have their own sale pricing based on inventory availability.

If the price of an item is reduced is reduced within 14 days of purchase, with proof of purchase we can help you receive a one-time price adjustment in the form of an Orvis Gift Card. Items within the online Tent Sale do not qualify for price adjustments.

Orvis is partnered with more than 400 dealers nationwide, who each manage their own pricing and sale efforts. Price change/adjustment requests for purchases originating at a dealership are not honored by Orvis directly. Please contact the dealer for returns or price adjustments.

Orvis is registered to do business and required to collect and pay sales tax on merchandise, and shipping and handling in all states that currently charge a sales tax. We do not charge sales tax on orders shipped to Alaska, Delaware, Montana, New Hampshire, and Oregon. We charge tax on merchandise only in Idaho, Massachusetts, Oklahoma, and Wyoming. Every state has its own laws and regulations regarding online commerce and taxation, and Orvis must collect all required taxes accordingly.

No, Gift Cards are issued for the original purchase amount. Additional balance amounts cannot be added to the card, but if you want a Gift Card for an additional amount, you’re welcome to order a new Gift Card.

Unfortunately, we’re unable to replace lost or stolen Gift Cards, and this is noted on each Gift Card. Please feel free to contact Orvis Customer Service and we’ll be happy to review the situation with you to see how we can help.

That's no problem at all! Please contact our customer service team and we will be happy to get that sent back out for you!

Yes. The maximum value that can be purchased on a Gift Card or Email Gift Card is $2,000. Additionally, you may only purchase up to $10,000 of Gift Cards in total within a 24-hour period.

Orvis does not refund Gift Cards for cash except where states require cash redemption for small amounts. The following table shows the only states with exceptions and rules that allow for Gift Card refunds.

State Dollar Amount
California Less than $10.00
Colorado Less than $5.00
Maine Less than $5.00
Massachusetts After 90% of the balance is used the remaining balance may be refunded. Example: Original gift card purchased for $100.00. $90.00 in purchases are made. Orvis may refund the remaining $10.00.
Montana Less than $5.00
Oregon Less than $5.00
Rhode Island Less than $1.00
Tennessee Less than $10.00
Vermont Less than $1.00
Washington Less than $5.00

Return & Refund Questions

If you don’t find what you’re looking for in these frequently asked questions about returns and refunds, feel free to reach out to us directly.

Start a return or refund

All merchandise purchased from Orvis is covered by our Great Catch Guarantee—100% customer satisfaction has been our commitment since 1856. If you aren’t happy with a product or service, we want to know about it and make it right. For more details, please visit our Returns page.

As long as a proof of purchase is provided, we will issue a full refund back to the original method of payment, minus any shipping and/or return label fees. For a return without proof of purchase, the credit will be in the form of an Orvis Gift Card.

Refunds for things like shipping fees or coupons added after the purchase take 3-5 business days but refunds for returned merchandise take 2-3 weeks and may take up to 4 during peak returns season.

Sometimes a gift just does not work out and we would be happy to help set that right! If you need to set up a gift return, please chat with us or give us a call and we can set it up for you. If you have a gift receipt, please have that handy when you contact us. Gift returns will be credited in the form of an Orvis Gift Card.

Returns should be made to the dealer or partner where the purchase originated. If you are unable to return the item(s) to the place of purchase, refer to the above guidelines for returns and we’ll be glad to help you.

Fly Rods, Reels, Waders, Luggage and Gokey Shoes

We offer repair services on these items and are happy to help you with a restoring your item! Please visit our Repairs Center for more information.

Chewed Dog Beds

Orvis is happy to replace a ToughChew® dog bed in the event that a dog does manage to chew through it. If the replacement is chewed or upon your request, Orvis is happy to refund for the purchase price. Just contact our friendly Customer Service Team and we’ll glad to help you with the process. Please Note: only ToughChew dog beds come with the warranty against chewing.

Bathing Suits

For fitting purposes, swimsuits are equipped with a removable hygienic liner, which is your assurance that your suit has been inspected by our experts. Please do not remove this liner until you are certain a return will not be necessary. Provided the hygienic liner is still in place, you can return or exchange your swimsuit, per our normal policies.

Our order system moves quickly to get your order fulfilled as soon as possible, so orders can only be canceled within 20 minutes of confirmation. If you need to request a cancellation, please contact us by phone or live chat, so we can help with that right away.

If your order has already shipped, we will not be able to cancel it for you, but you can use our return process to send the order back to us for a refund or exchange.

Items on backorder can be canceled as long as they have not begun the shipping process. To check on your backorder or request a cancellation, just contact us by phone or live chat.

Global Shipping

Orvis is happy to ship orders to most international locations. For complete details and shipping information, please visit our International Shipping page.

International Shipping

Orvis is happy to ship orders to most international locations. For complete details and shipping information, please visit our International Shipping page.

Contact Orvis

Still have questions? Our customer care specialists are happy to help out. You can reach us by chat, phone or email here: